How too many words defeat the purpose

Have you ever had someone explain something to you — and you’re grasping it… and then they keep babbling on and on and you lose that little thread of understanding and just end up confused?

Well, I have. Years of it, in fact. It was called “high school.”

I was reminded of that era by part of an email I just got from Kodak:

When will I get my order?
Your order is scheduled to arrive 3-10 business days after you receive this email. 3-10 business days delivery orders experience a range of delivery times. Most orders are delivered very quickly (within two to five business days), but 3-10 business days delivery time depends on distance and internal 3-10 business days delivery factors, and therefore cannot be guaranteed. US West Coast deliveries often arrive the next business day and many US East Coast orders arrive in as few as three business days. However, 3-10 business days delivery can take as long as 14 business days, regardless of destination. If your order has not arrived 14 business days after receiving your shipping confirmation email, please contact us at…